Imperial
Position
Summary:
Paramount Apparel, DMA:
Imperial is in search of a self-directed Customer Service Representative (CSR) who can manage accounts, communicate with outside sales representatives, and handle other projects as assigned.
Following training, this is a hybrid remote position, meaning a portion of, but not all, job functions can be performed remotely (up to 2 days a week remote - schedule at the manager's discretion) This position reports directly to the Director of Sales Administration.
Duties and
Responsibilities:
- Communicate with sales representatives from licensed team dealers- Understand color patterns, product styles, and other information necessary for maintaining processes and offering product suggestions to customers- Build relationships with the customers- Learn and understand purchase order details and art proofs- Communicate with customers, internal and external team members, over email and phone systems in regards to order progress, order tracking, and other communications- Able to perform all processes digitally- Work with company related websites and website orders, understand functionality & identify errors or areas of improvement- Other duties as assigned by direct supervisorQualifications and Skills:
- High School Diploma or equivalent (Preferred)- Customer service experience (Preferred)- Excellent verbal and written communication skills- Strong Organizational skills- Ability to manage multiple projects simultaneously- Capable to deal promptly with various types of customer demands- Basic understanding of Google Suite, Microsoft Word & ExcelAbout the Company:
Imperial.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Paramount Apparel, DMA:
Imperial is in search of a self-directed Customer Service Representative (CSR) who can manage accounts, communicate with outside sales representatives, and handle other projects as assigned.
Following training, this is a hybrid remote position, meaning a portion of, but not all, job functions can be performed remotely (up to 2 days a week remote - schedule at the manager's discretion) This position reports directly to the Director of Sales Administration.
Duties and
Responsibilities:
- Communicate with sales representatives from licensed team dealers- Understand color patterns, product styles, and other information necessary for maintaining processes and offering product suggestions to customers- Build relationships with the customers- Learn and understand purchase order details and art proofs- Communicate with customers, internal and external team members, over email and phone systems in regards to order progress, order tracking, and other communications- Able to perform all processes digitally- Work with company related websites and website orders, understand functionality & identify errors or areas of improvement- Other duties as assigned by direct supervisorQualifications and Skills:
- High School Diploma or equivalent (Preferred)- Customer service experience (Preferred)- Excellent verbal and written communication skills- Strong Organizational skills- Ability to manage multiple projects simultaneously- Capable to deal promptly with various types of customer demands- Basic understanding of Google Suite, Microsoft Word & ExcelAbout the Company:
Imperial.
Estimated Salary: $20 to $28 per hour based on qualifications.
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